Focus on Quality during Tough Times:

Leading and Managing During Times of Uncertainty

Faculty: Wm. Marty Martin, PhD

Description:

This full-day program is designed to equip physician leaders and managers to enable physician and other members of the health care team to keep their eye on the prize with regard to quality, safety, satisfaction, and resource utilization. Not only will participants enhance their knowledge and skills to lead and manage during hard economic times but will also benefit from being trained how to make tough decisions like downsizing, closures, restructuring, and how to communicate these decisions.

Learning Objectives:

• Discuss the relationship between the overall economy and the impact on your organization.
• Describe how to renew commitment to the vision, mission, and values of your organization while at the same time becoming more efficient without sacrificing effectiveness, quality, safety, satisfaction, and performance.
• Identify typical individual responses to economic turbulence, organizational change, and job/role uncertainty.
• Conduct an inventory of organizational resources to support physicians and other health care professionals in adjusting to economic and organizational changes in a healthy way that does not result in declines in performance.
• Explore the role of the physician leader and manager in supporting physicians and other staff in making these adjustments while at the same time keeping focused on the provision of high quality care.
• Present a decision-making model to be applied to organizational changes that may need to take place including downsizing, closures, restructuring, and budget cuts.
• Acquire and practice “time-tested” ways to communicate “bad news” that balances truth-telling with compassion.
• Confront the reality for the physician leader and manager and provide a toolkit to assess one’s own career/role risk in this current economic climate.