ACPE and AONE

Disruptive behavior in a health care setting can lead to an unsafe environment for patients. The Joint Commission is requiring that health care facilities adopt zero tolerance policies for disruptive physician behavior by January 1, 2009. These policies include codes of conduct, ways to encourage staff to report bad behavior, and a process for helping and, if necessary, disciplining offenders.

AONE and ACPE have put together resources that will help you be ready

 

 

 

 

 

 

 

 

 

Links

• ACPE web site
• AONE web site

ACPE and AONE Team Up to Tackle Disruptive Behavior

click here for ACPE Resources

 

AONE Guiding Principles for Excellence
in Nurse/Physician Relationships

Institutions that are committed to establishing and maintaining environments that promote excellence in the nurse/physician relationship adhere to the following principles.

• Interdisciplinary collaborative relationships are promoted, nurtured and sustained. This requires that practitioners be proficient in communication skills, leadership skills, problem solving, conflict management, utilizing their emotional intelligence, and functioning within a team culture.
• Excellence in relationship building begins with hiring, continues with learning and developing together and is reinforced over time.
• The organization has specific systems for reward, recognition, and celebration.
• The organization supports the “Platinum Rule” with a specific Professional Code of Conduct that includes a system to support it. A “No Tolerance” standard exists for those unable to adhere to the Code.
• The organization creates and supports a “Just & Fair” environment.
• The work of all professional caregivers is seen as interdependent and collegial.
• Cross-discipline job discovery is supported and encouraged.
• Patient-focused care and better patient outcomes are the organizing force behind creating a collaborative environment.

Copyright 2006 by the American Organization of Nurse Executives. All rights reserved.

For the complete document, please click here.

ACPE Resources

Managing Physicians with Disruptive Behavior
Web lecture

Taming Disruptive Behavior
InterAct Express — ACPE Course

A Practical Guide to Preventing and Solving Disruptive Physician Behavior
Discover how to implement a sound program that both prevents and solves disruptive physician behavior in your organization. This book includes step-by-step tools and proven solutions from ACPE and The Greeley Company.

Strengthening Physician and Staff Partnerships
Learn how to successfully coach a physician colleague through disruptive behavior. Online E-book

Articles

Physician Executive Journal of Management

• For Safety's Sake Disruptive Behavior Must Be Tamed
  David Weber
• Poll Results: Doctor's Disruptive Behavior Disturbs Physician Leaders
• Disruptive Behavior and the Law
  Suan Lapenta, JD
• Misbehaving Physicians and Professional Ethics
  Richard Thompson, MD
• Disruptive Physician Behavior Contributes to Nursing Shortage
  Alan H. Rosenstein, MD, MBA; Henry Russell, MD; and Richard Lauve, MD, MBA